Help + FAQ
General:
What are your hours of operation?
Our hours are 8:00 am to 4:30 pm Eastern Time. You may reach us at 617-547-5700.
Where is your company located?
Cambridge, Massachusetts, but we serve customers nationwide on a daily basis. We can ground ship to most locations in the US.
Products/Ordering:
What types of products do you print?
We print just about anything including posters, postcards, brochures, booklets, business cards, catalogs, presentation folders, labels and many other items. We also offer wide format printing on a variety of flexible and rigid substrates like banners, posters, polycoat board, sintra, foamcore and coroplast. Out DTG (direct to garment) printer prints direclty onto cotton shirts, sweatshirts, towels and more.
Can I place my order and have my graphic designer upload files separately?
Yes, you can place an order first and then have your graphic designer upload files later. Easy upload instructions are provided with each order.
Can I track my order history online or check on the status of an open order?
Yes, each user at your company who places orders can view their own order history. Click on a job to see it's current status.
How do I get an instant quote?
First look at the catalog page and see the pricing for common items there. If you don't see what you were looking for there, go to the estimate page and enter your specs. During business hours we have customer service waiting to take your specifications if they exceed the capabilities of the web site. Chances are we'll give you an instant quote when you call to explain the job details.
What if I want to order more than one version at the same time?
This is easily handled. Just provide the artwork, or the information and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly.
What if I need my order shipped to more than one location?
Yes, we can provide custom fulfillment services and pack different quantities to be sent to hundreds of different locations. We can also insert additional components into the material we print.
I need my order in a few days. Can you help me?
One of our specialties is meeting deadlines that other printing companies cannot. We also have special shipping contracts and can often overnight freight for a lot less than you would normally pay. Please contact us for assistance with this type of order.
How long does it take to get a proof?
Normal turn time for a proof is 24-48 hrs from receipt of files.
File Transfer:
How do I upload my files?
After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.
What is the largest file I can upload?
We accept files up to 256 mb via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.
